QUALITY POLICY

At Novelplast, we are committed to the on-time delivery of superior quality products that meet or exceed customer expectations.

Quality is to the core of our organisation. Our team is committed to maintaining and enhancing the effectiveness of our Integrated Management System, ensuring that Novelplast consistently provides solutions to enhance the sustainability of plastic materials.          

Through the implementation of an Integrated Management System, we will:

·       Consistently meet or exceed customer requirements and expectations through continuous improvement and adherence to quality standards.

·       Continuously provide high-quality alternatives to virgin materials.

·       Develop staff competencies, empowerment and accountability through appropriate development programs, demonstrating strong management involvement and commitment.

·       Conduct regular audits of our internal and external processes.

·       Address non-conformances in a timely manner.

·       Continuously improve the management system to enhance our quality performance.

·       Establish measurable quality objectives that reflect our business aims.

·       Provide solutions to enhance our customer’s ability to reduce their environmental impacts and support their commitments to the circular economy.

·       Ensure that the equipment used to deliver a quality end product is serviced and maintained to meet production and customer requirements.

·       Deliver a superior level of service at every customer contact point, from sales to delivery and logistics.